Job Description

Curling Lead The Florida Panthers are a community focused organization led by an authentic management team that serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history, entering the 2024-2025 season as Stanley Cup Champions. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale. This state-of-the-art ice facility features two regulation-size rinks, including a new team practice rink with stadium seating, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida. Job Title: Curling Lead Department: Baptist Health Iceplex - Guest Services Reports To: Guest Experience Manager FLSA: Non-Exempt Employment Type: Part-Time Location: Baptist Health Iceplex. Job Summary The Curling Lead provides front line support of the Guest Experience journey for curling events including employee oversight and customer interface. Under the direction of the Guest Experience Manager, this position strives to provide the best possible experience for our clients and Guest Experience team members. While on duty, this position is available to Curling Instructors to attend to immediate issues as they arise and communicates as appropriate with the Guest Experience Manager and other members of the Baptist Health IcePlex management team. Job Description Takes the lead in overseeing curling events, including oversight and direction of Curling Instructors. Teaches basic knowledge of rules, safety, etiquette, and game play. Prepares of ice for curling events, including pebbling, cleaning and nipping. Supervises, trains, and schedules part-time Curling Instructors. Assists with set up and breakdown, ensuring all equipment is put in proper placements on and off the ice. Provides stellar customer service to guests on and off ice. Ensure that guests are properly checked in and have signed any necessary documents, including but not limited to waivers, rental agreements, etc. Demonstrates and presents safety briefing to group(s) before activity. Ensures that incident reports are completed and submitted as needed. Other duties as assigned. Qualifications Must require availability for a variety of hours, including weekdays, nights and weekends. Must have strong communication skills, be detailed and possess excellent problem-solving skills. Must be able to lift up to 50lbs. Must be able to handle fast-paced, cold environments and multiple tasks at once. Ability to adapt and work with people of varying ages and abilities. Position Type/Expected Hours of Work: This is a non-exempt part-time position. Must be able to work flexible hours, including nights, weekends and holidays. At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. We welcome all to apply and join our team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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